Can i handle CRM with help of a software?
Yes, CRM can be effectively managed using specialized software known as Customer Relationship Management (CRM) software. CRM software offers a centralized platform for storing, managing, and analyzing customer data and interactions. Here's how CRM software helps in handling CRM processes: 1. Data Management: CRM software centralizes customer data from various sources into a single database, making it easily accessible and organized. This includes contact details, communication history, purchase history, preferences, and more. 2. Customer Interaction Tracking: CRM software tracks customer interactions across multiple channels, including email, phone calls, social media, website visits, and in-person interactions. This enables businesses to maintain a complete record of customer engagements. 3. Lead Management: CRM software assists in managing leads by capturing information from lead generation activities, qualifying leads based on predefined criteria, assigning lea...